Please don’t hesitate to get in touch directly with any questions
The coaching is delivered via Zoom. You will receive a link and calendar invite when you book the session.
Some clients like to record sessions to listen back to in-between, Zoom allows us to do this if you want to.
I require 24hrs notice to cancel or re-schedule a session, otherwise, the session will be charged in full.
In the event that I need to re-schedule a session, I will contact you as soon as possible and we will re-schedule for a mutually agreeable time. Please note that I will only ever re-schedule in desperate circumstances or if technology is failing me.
Once the session has been taken, the fee is non-refundable. If the sessions you have paid for in advance are not taken within 8 months, the fee is non-refundable.
I encourage contact in-between sessions via email or WhatsApp (message or voice). Whilst we aim to leave each session in a resolved place, sometimes this doesn’t happen and you may go away feeling more confused than when you came in. When working at the depth of transformational human change, this is to be expected and entirely normal. This is one of the reasons I make myself available for contact in-between sessions.
Additionally, I love to hear any further reflections you may have, your moments of insight or small wins that you just want to share. This all adds value to the coaching relationship. Sometimes I may have further reflections or resources that I would like to share with you in-between sessions, in which case I will always ask your permission before sharing.
If I haven’t responded to you within 24 hours, please make sure that I have received your message.
I always encourage honest communication and if you feel the coaching isn’t working for you at any point, then I invite you to let me know. It could be that you want more or less of a particular aspect of the coaching or that you were expecting something that is not happening. It is really important for the development of the relationship that you feel able to express yourself and ask for what you want honestly and I encourage this. If we get to a certain point mid-sessions and you decide that this is not what you want any more, we can bring the relationship to a close and I will refund any outstanding sessions in full that you haven’t taken.
In the words of Julia Vaughan-Smith (Author of Coaching and Trauma): “Trauma-informed coaching happens when the coach understands what trauma is, how it presents in the coaching room and how to respond. All this, within established coaching boundaries and contracts.”
Additionally, the coach has an understanding of their own trauma responses and how these have the potential to impact the coaching space and is working with a trauma-informed supervisor.
I recognised trauma through Prof Franz Ruppert’s split psyche model and I meet the experience with the approach of Integrative Restoration (iRest) Yoga Nidra.
Olivia D’Silva 2023